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Login

Password

I forgot my password
You can reset your password using the secure procedure below.

  1. Open your login page and click 'Forgot your password?'
  2. Input the email address you registered with us, and click 'Send me password reset instructions'.
  3. A one-time password reset link will be sent to your registered email address. Open that link to reset your password.
My account is locked, and I don't know my password so I can't unlock it.
On the locked account page, click the 'Forgot your password?' link and follow the instructions to reset your password.

Login Page

When I try to reissue my password, I see an error saying 'Email does not belong to any account'.
Please check that you are inputting the email address you registered with your account.
If you still see this message, check that you are using the correct login page.
Different companies/schools use different login pages.
Your login page URL is included in the 'Registration Complete' email we sent you when you registered your account.
I'm sure my User ID / email address / password is correct, but I can't log in.
You might be trying to log in to the wrong login page.
Different companies and schools use different login pages.
Please check your login page URL by checking the 'Registration Complete' email we sent you when you registered your account.